Privacy Policy

Last updated: 01 July 2025

Welcome to Will Taylor (“we”, “us”, or “our”). We are committed to protecting your privacy and handling your personal data with care, transparency, and respect.

This Privacy Policy explains how we collect, use, and protect your information when you engage with our services — including newsletter subscriptions, coaching programmes, webinars, online courses, and therapeutic coaching sessions.

It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Will Taylor
Business Name: Will Taylor
Address: 42 Millview Meadows, Rochford, Essex, SS4 1EF
Email: will@willtaylor.co.uk
Phone: 07817 300349

2. What Data We Collect

Depending on how you engage with us, we may collect:

When subscribing to newsletters, courses, or webinars:

• Your name (if provided)

• Your email address

• Analytics such as email opens and clicks

When working with us as a coaching or therapeutic client:

• Contact information

• Emergency contact details (if required)

• Session notes, history, and progress

• Sensitive information about your wellbeing, identity, neurodivergence, mental health, or personal experiences

3. How We Collect Data

We collect personal data through:

• Website forms, sign-ups, or course registrations

• Direct contact (email, phone, booking platforms)

• Session conversations and coaching intake

• Website and email analytics (with your consent)

4. Lawful Basis for Processing

We use different lawful bases depending on the context:

Data TypeLegal BasisNewsletter and marketing emailsConsentCoaching and therapeutic servicesContractSpecial category data (e.g. mental health)Explicit ConsentCookies and analyticsLegitimate Interest or Consent

If we are delivering a paid service, we rely primarily on the contractual obligation to process your personal data.

You can withdraw consent at any time.

5. Special Category Data

If you work with us as a coaching or therapeutic client, you may choose to share sensitive information, including your emotional wellbeing, trauma history, neurodivergence, or identity-related experiences.

This is considered “special category data” under the UK GDPR. We will only process this information with your explicit consent, and solely for the purpose of delivering a safe and supportive service.

6. How We Use Your Data

We use your data to:

• Deliver coaching, therapeutic support, and online programmes

• Send relevant updates, newsletters, and event details (if subscribed)

• Maintain accurate records to support your progress

• Respond to enquiries and provide support

• Monitor how you engage with our content and improve services

• Fulfil legal, ethical, or safeguarding responsibilities

7. Testimonials and Recordings

If you provide a testimonial, or participate in a group session (e.g., live Q&A), we may ask for your consent to use quotes or recordings for future promotion or training. You may withdraw this consent at any time.

8. Sharing Your Data

We do not sell or rent your personal data.

We may share it only with:

• Email platforms (e.g., Substack, Mailchimp)

• Booking tools (e.g., Calendly)

• Payment providers (e.g., direct bank transfer or Stripe)

• Secure cloud-based storage or encrypted note systems

• Clinical supervisors (see below)

• Legal or safeguarding authorities, if required by law

All providers are GDPR-compliant and under contract to handle your data securely.

9. Supervision and Ethical Practice

To maintain high standards of ethical care, client work may be discussed anonymously in professional supervision. These discussions are confidential, and no identifying information is shared. Supervisors are bound by the same professional and data protection standards.

10. Data Retention

Data TypeRetention PeriodNewsletter/course dataUntil you unsubscribe or 12 months of inactivityClient records (session notes, contact info)Up to 7 years after final session (standard practice)

You may request early deletion in some cases, unless we’re required to retain data for legal or ethical reasons.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct any inaccurate or incomplete information

• Request deletion of your data (where applicable)

• Restrict or object to certain types of processing

• Receive a copy of your data in portable format

• Withdraw consent at any time

To exercise any of these rights, please email will@willtaylor.co.uk. We will respond within 30 days.

12. Cookies and Website Tracking

Our website uses cookies to enhance your experience and understand how users interact with content. These include:

• Essential cookies – required for the site to function

• Analytics cookies – used to improve website performance

• Preference cookies – to remember your settings

You can manage your preferences via the cookie pop-up on your first visit.

For full details, see our Cookie Policy (link to your separate Cookie Policy page or section).

13. Withdrawing Consent or Unsubscribing

You may unsubscribe from newsletters or withdraw consent for data processing at any time by:

• Clicking “unsubscribe” in any marketing email

• Emailing us directly at will@willtaylor.co.uk

If you withdraw consent to essential data (e.g. session notes), we may no longer be able to deliver the agreed service.

14. Complaints

If you have any concerns about how your data is handled, please get in touch at will@willtaylor.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Summary

We treat your data with respect, discretion, and care. Our goal is always to create a safe, ethical, and professional experience in all parts of our work.

For questions or concerns, contact will@willtaylor.co.uk